Blue World Pools Complaint

Blue World Pools Complaint

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Complaint


We had a Blue Wold Pool Rep come out for an estimate. They said it would be 90 mins...It took 4 hours! After they dropped the price by alot of money we decided to go ahead and do this.

Well after we signed the papers we decided that it was just really a stupid decision and decided to cancel. We knew we had a 3 day window so we called they took another chunk of money off and my husband said to check it out with what are interest rate would be they said it would take 3 days (see the pattern there).

Well I wanted OUT of it and was upset. I came across this website and showed my husband and he said Cancel it. So my husband faxed a letter to them. I called to confirm that they got it he said yes but would not be able to confirm that it was canceled i said why???

After arguing for awhile he finally said you have to mail a letter to cancel it instead of fax. So I knew my time was running short and had my husband overnight the letter to have this canceled. Then I called for him to see if they had done so. They said they have the letter and they are "working" on it. This statement went on for hours.

We are "working" on it. So then after getting so aggravated I lost my cool and said im tired of waiting this should have already been canceled please do so NOW! They then said I was not on the account and could not talk to me anymore. SO then I said I will conference my husband in and they said no he has to call us.

I said I will not hang up I want this canceled now! We have followed the procedures step by step! Then miraculously a manager (who mind you had been in a business meeting with for 2 days) appeared. He very hatefully said HE WOULD NOT TALK TO ME ANYMORE BECAUSE I WAS NOT ON THE ACCOUNT!!.

I said I will call my husband in on conference and we did. He then tried to say my husbands signature was forged! UGH the nerve! My husband confirmed that he mailed the letter and they said they would canceled it.

They have no choice at this point but to do just that. Keeping my fingers crossed...........


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